Website Content Moderation
Kaya Systems LLC, provides Content Moderation Services to clients across North America. Over the years, we have developed expertise in providing quality content moderation service. Our portfolio of expertise includes supporting clients on 24x7x365 basis.
A Case Study
The following case study summary demonstrates and validates the claim.
A Multimedia client based out of California approached Kaya Systems to provide them with moderation service. The task involved supporting their eight social media websites. After a few days of training a basic team was ready to take over the moderation and quality control function. Initially, eight associates started supporting the client in three shifts. As the team gained experience, it started to provide regular feedback to the client to improve the service and customer experience.
In the next two years, the total number of social media sites grew from eight to fifty. The team would filter for pornography, violence, anti-social behavior, or any other content that the client listed as unacceptable or unfit for posting, or might cause copy right conflict. One of the tasks was story maintenance and this involved title making, description editing, broken link building, and monitoring of relevance of the data posted to the story (user comments). Filtering for spam was also one of the main tasks.
During the life of the project, Kaya Systems received raving reviews from the client. Given the experience we gained, we believe we are in a strong position to offer quality content moderation as a service.