A major North American media company selected Kaya Systems to provide BPO service to support quality assurance for its web 2.0 content management system. The project was only awarded after the client tested the service from multiple service providers. Primarily, the client expects two types of services from its outsourcing partner: one, consistently follow standards and procedures; two, help client automate as many processes as possible. The support is now more than six months old and the client is sufficiently pleased. The support is on 24 x 7 x 365 basis.
